How can we help?

Impeccable Touch Help & FAQs

Getting Started

How do I create and manage my account?

You can create or manage your account by logging in HERE.

What is included in a standard cleaning?

Please check out our services page HERE to get an overview of what is included in a standard cleaning.

How much will it cost?

All our pricing is dynamically calculated for your convenience. Please check out our booking page HERE.

Do I have to provide cleaning supplies or equipment?

You do not have to provide any supplies or equipment. Our cleaning teams have you covered. If there is a particular product that you would prefer that we use, please let us know.

Can I request special tasks or extras?

Extras can be added on the booking page HERE.

Manage Your Account

How do I book my first appointment?

To book an appointment, just head over to our booking page HERE or download the Launch27 mobile app and select “Impeccable Touch” as provider.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click “Make Changes” to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can not apply your discount code to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

Every professional is interviewed in person and has to submit to a rigorous and extensive background check.

What happens if something goes wrong during my appointment?

While we don’t expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don’t hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.

Is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

What is your 100% satisfaction guarantee policy?

You will find that we aim for your 100% satisfaction, but if you are ever unsatisfied for any reason, please contact us, and we will come back and make it right.

What should I do before my cleaning team arrives?

You know how some people clean their homes before their house cleaners arrive? Yep, it happens! The great thing is that you don’t have to do that with us. But we do recommend that you put important papers away as well as any precious items. We will always be careful with your things, but we want you to have that extra peace of mind. Also, if you have any special request for your cleaning team, please let us know so we can ensure that your cleaner gets it.

Will the same person or team be assigned to clean my home regularly?

We know how important it is to bring someone into your home and office, and we want you to have a say in that. We are committed to building amazing relationships between you and our cleaners. We will do our best to assign the same dedicated cleaner to you every time. If we are unable to do so, we will always notify you. Likewise, if you prefer a cleaner or team, please let us know, and we will accommodate you.