FAQ's

Every professional is interviewed in person and has to submit to a rigorous and extensive background check.

While we don't expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don't hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

You know how some people clean their homes before their house cleaners arrive? Yep, it happens! The great thing is that you don’t have to do that with us. But we do recommend that you put important papers away as well as any precious items. We will always be careful with your things, but we want you to have that extra peace of mind. Also, if you have any special request for your cleaning team, please let us know so we can ensure that your cleaner gets it.

We know how important it is to bring someone into your home and office, and we want you to have a say in that. We are committed to building amazing relationships between you and our cleaners. We will do our best to assign the same dedicated cleaner to you every time. If we are unable to do so, we will always notify you. Likewise, if you prefer a cleaner or team, please let us know, and we will accommodate you.

You will find that we aim for your 100% satisfaction, but if you are ever unsatisfied for any reason, please contact us, and we will come back and make it right.

You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click "Make Changes" to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can not apply your discount code to past appointment that are already completed.

To book an appointment, just head over to our booking page HERE or download the Launch27 mobile app and select "Impeccable Touch" as provider.

You can create or manage your account by logging in HERE.

Please check out our services page HERE to get an overview of what is included in a standard cleaning.

All our pricing is dynamically calculated for your convenience. Please check out our booking page HERE.

You do not have to provide any supplies or equipment. Our cleaning teams have you covered. If there is a particular product that you would prefer that we use, please let us know.

Extras can be added on the booking page HERE.

You do not have to be home for your cleaning appointment. Please provide us with instructions on how to gain access to your home or office and leave the rest to us.